Returns & Exchanges Policy

Shop with Confidence at Voltz Electronics

We want you to feel confident with every purchase. That's why we offer 60-day returns and exchanges on most eligible products. Whether you're shopping for everyday electronics, tech accessories, networking equipment, or professional solutions, we're committed to making your experience straightforward and hassle-free.

Some products are designated Final Sale and are not eligible for standard returns or exchanges. Any restrictions will be clearly identified on the product page before purchase.

60-Day Returns & Exchanges

For eligible products, the following conditions apply:

• Return Window: Returns and exchanges must be requested within 60 days of delivery.

• Product Condition: Items must be unused, in their original condition, and include all original packaging, accessories, and documentation.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

• Exchanges: Exchanges are subject to product availability and must be requested within the 60-day return window.

Final Sale & Non-Returnable Products

Certain products, including select supplier-fulfilled and dropship items, may be designated Final Sale due to supplier or manufacturer restrictions.

• Final Sale products are not eligible for returns or exchanges due to change of mind, incorrect selection, or compatibility issues.

• Final Sale restrictions will be clearly displayed on the individual product page before checkout.

• We encourage customers to carefully review product descriptions, specifications, and compatibility requirements before ordering.

Important: If a Final Sale product arrives damaged, defective, or incorrect, please contact our support team. We will review the issue and assist with an appropriate resolution in accordance with applicable law.

Refunds

Once an eligible return has been received and inspected:

• Processing Time: Approved refunds are processed within 3–4 business days.

• Refund Method: Refunds are issued to the original payment method.

• Bank Processing: Additional time may be required for your bank or payment provider to post the refund.

• Shipping Charges: Original shipping charges, if applicable, are non-refundable unless the return results from our error or otherwise required by law.

How to Request a Return or Exchange

Need assistance? Our customer support team is here to help.

To initiate a return or exchange, please contact us with your order number, the item you wish to return, and the reason for your request.

Email: sales@voltzelectronics.com

Phone: 602-492-4585

Our team will review your request, confirm eligibility, and provide return instructions when applicable.

Please do not ship items back without receiving return authorization.

Additional Policy Information

• Returns must be authorized before merchandise is shipped back.

• Products that do not meet the return eligibility requirements may be declined.

• Certain products may have additional restrictions due to safety, hygiene, manufacturer requirements, or supplier policies.

• Product-specific return restrictions will be disclosed on the applicable product page.

• Nothing in this policy limits any rights or remedies provided under applicable consumer protection laws.

Voltz Electronics — Quality Technology. Reliable Service. Shop with Confidence.