Manufacturer Warranty
Manufacturer Warranty & Product Support
Uniview Manufacturer Warranty
All Uniview camera and recording products sold by Voltz Electronics include a manufacturer-backed warranty provided by UNV Technology USA LLC (Uniview).
This warranty covers defects in materials and workmanship under normal use, subject to Uniview’s official warranty terms and conditions.
Typical Uniview Warranty Coverage
While warranty terms may vary by product and model, Uniview warranties generally include:
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IP Cameras (IPC): Up to 3–5 years
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PTZ Cameras: Up to 5 years
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Network Video Recorders (NVRs): Up to 5 years
Warranty duration may vary by product line. Please refer to the product documentation or contact us for confirmation.
What the Manufacturer Warranty Covers
The Uniview manufacturer warranty typically covers:
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Manufacturing defects
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Hardware failures under normal operating conditions
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Eligible repair or replacement at the manufacturer’s discretion
The warranty does not cover:
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Damage caused by improper installation
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Misuse, abuse, or modification
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Power surges, lightning, or environmental damage
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Normal wear and tear
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Third-party accessories or non-approved components
Product Support & Technical Assistance
First-Level Support – Voltz Electronics
Voltz Electronics provides first-level customer support to help you get started and answer general questions, including:
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Product selection guidance
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Basic setup and configuration questions
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Order and warranty clarification
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Compatibility and accessory questions
📧 Email: sales@voltzelectronics.com
🌐 Website: https://www.voltzelectronics.com
Advanced Technical Support – Uniview
For advanced troubleshooting, firmware issues, warranty claims, repairs, or replacements, customers may be required to work directly with the manufacturer.
Uniview provides dedicated technical and warranty support through their official channels.
Uniview Technical Support
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📞 Phone: 800-860-7999
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📧 Email: support@univiewusa.com (or official Uniview support email as provided with your product)
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🌐 Website: https://www.uniview.com
Uniview may require:
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Product model number
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Serial number
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Proof of purchase
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Description of the issue
Warranty Claims Process
If you believe your product is eligible for warranty service:
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Contact Voltz Electronics first for initial assistance and guidance
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If required, we will help direct you to Uniview’s official support team
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Uniview will evaluate the claim and determine repair or replacement eligibility
Warranty decisions are made solely by the manufacturer.
Important Notes
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Voltz Electronics is an authorized reseller of Uniview products
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Manufacturer warranties are honored only on genuine Uniview products
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Warranty coverage applies to the original purchaser
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International warranty coverage may vary
Questions?
If you have questions about warranty coverage or need help getting started, our team is here to help.